Helpful Hints

Using the Site

Is there a fee to use our services?
Hawaiian Vacations does not assess fees to use our site. The rates we display are contracted rates that Pleasant Holidays-Hawaiian Vacations has secured with partners worldwide, and all costs relating to the mailing of travel documents is included in the price of your booking. If you want to expedite the delivery of documents, Hawaiiian Vacations can arrange that for you with an additional fee.

What are the system requirements to use the site?
A Netscape 6.0 web browser or later version, Internet Explorer 5.0 web browser or later version, or AOL 4.0 browser or later version.

How do I check pricing and availability for your vacation packages?
Use our on-line reservation system for an immediate price quote or to book your Hawaiian Vacation. The Dream Vacation Planner is a tool that you can use to help plan your own dream vacation. After adding hotels and resorts to your "Dream Vacation Plan", you can use the Dream Vacation Planner to complete your itinerary. When you are finished, you can either print your "Dream Vacation Plan" to aid you in completing an online reservation, or you can request a price quote by submitting your information directly to Hawaiian Vacations.

Why can't I find the departure city I want?
If you are unable to locate the departure city you wish to utilize for a given destination, it may be because Hawaiian Vacations does not offer airfares from the departure city to your selected destination. You can select the next closest departure city or call Hawaiian Vacations at 1-888-834-2924 for more information.

What are the luggage requirements for the airline I am using?
Each airline has different baggage requirements regarding size and weight. Security measures implemented in October 2001 allow passengers one piece of carry on luggage (not including purses, brief cases, or laptops). The maximum size allowed for a carry on bag with American Trans Air is 9"x13.5"x19". If you are traveling on another carrier, please contact the carrier directly for luggage requirements and dimensions.

Pricing and Specials

Why can't I find the low airfare or package I saw advertised today?
If you are unable to obtain a price that you saw on our website previously or saw advertised, it may be that it is not available for the dates chosen. If you saw the price advertised online, the advertisement will include the valid days of the week to obtain the special pricing. You may alter your travel dates to check if the price is available on another day.

Does Hawaiian Vacations offer specials that are for the web users only?
No, all of the pricing and specials available online are available through our Reservations Department which you can receive by calling the number at the bottom of this page.

Are all of the hotel taxes included in my price?
All hotel taxes are included in Hawaiian Vacations vacation packages.

Does my vacation include baggage handling gratuity at my hotel?
When traveling to Hawaii, baggage handling gratuity is included if you have purchased roundtrip transfers. For all other destinations, baggage handling is not included and is left to the discretion of the individual traveler.

Is the price of my package guaranteed once I've applied money?
Pull price guarantee information from brochure General Conditions for each destination.

Can I book all of Pleasant Holidays-Hawaiian Vacations specials online?
Pleasant Holidays-Hawaiian Vacations makes available the vast majority of our specials for reservation online. However, due to inventory restrictions and/or special deposit policies or other requirements, some specials must be booked through us directly by calling the number listed at the bottom of this page.

Can I stay longer than the advertised duration for a special?
Most specials do not have a maximum length of stay defined. Each special or promotion is subject to certain restrictions and requirements. Once you have selected your destination and your package, you will find applicable restrictions and/or requirements listed within the description of the package.

Do you offer any specials or discounts for senior citizens?
A special senior package is offered to Hawaii and can be reserved online. Other destinations may include added values for seniors at the discretion of the hotels that may be reserved as part of Pleasant Holidays-Hawaiian Vacations standard packages.

Do you offer any specials or discounts for honeymooners?
A special honeymoon package is offered to Hawaii and can be reserved online. Other destinations may include added values for honeymooners at the discretion of the hotels that may be reserved as part of Pleasant's standard packages.

General Questions

Can I make last minute bookings with Hawaiian Vacations?
Yes, Hawaiian Vacations offers up to the day of departure bookings for many of our destinations and products. In order to make a booking within seven days or less of departure, please call call us at the phone number listed at the bottom of this page.

If I am not comfortable providing my credit card via the website what can I do?
If you are uncomfortable providing credit card information over the Internet, simply call us at the phone number listed at the bottom of this page for assistance with your reservation.

Do your vacation packages include airfare?
Hawaiian Vacations offers packages with and without air. When you decide on your destination, the different types of packages offered for that destination will be displayed.

Is there a minimum-stay allowed for your packages?
Hawaii destinations require a minimum stay of two nights.

Can I reserve a booking using some else's credit card?
Hawaiian Vacations cannot accept credit cards as credit card payment from a third party online. If you wish to use a third party credit card for special consideration, please contact us at the phone number listed at the bottom of this page for assitance.

How many people can I book on one reservation?
Hawaiian Vacations allows up to nine passengers per booking, including infants and children. If you are making a reservation involving more than nine passengers, you may book them separately with their own reservation.

Do you do anything special for group travel?
Yes, Hawaiian Vacations groups department works closely with groups with a minimum of 16 passengers.

Do you accommodate single travelers?
Absolutely. Hawaiian Vacations generally advertises our packages and products based on double occupancy, so when pricing a package for just one person please be aware that a single-supplement will be assessed and included in your rate.

Do you accommodate physically challenged travelers?
The Americans with Disabilities Act legislation for the United States does not apply to all destinations worldwide. We recommend that persons with disabilities contact us at the phone number listed at the bottom of this page for assitance with a reservation.

I didn't receive an automated confirmation when I confirmed my booking with payment. What do I do now?
Please contact us at the phone number listed at the bottom of this page for assitance.

What are the different types of Protection Plans or Insurance that are offered by Pleasant Holidays-Hawaiian Vacations?
No matter what destination you choose, Pleasant Holidays-Hawaiian Vacations has a protection plan or insurance program to ensure you can travel with peace of mind. Click here for complete information on Travel Protection and Insurance.

Once I have made my booking how can I change a component of my itinerary? Can I make changes to my booking online?
To revise an existing reservation after a deposit has been made, please contact us at the phone number listed at the bottom of this page for assitance.

If my flight arrives prior to the hotel check-in time can I make arrangements to check into my hotel early?
Absolutely. Pleasant Holidays-Hawaiian Vacations offers the ability to select "pre-registration" during the pricing and booking process. The charge for pre-registration varies between each hotel and the charge will be calculated if you opt to include it as part of your booking.

If my flight departures long after my hotel check-out time can I make arrangements to stay in my hotel past that time?
Yes! Pleasant Holidays-Hawaiian Vacations offers the ability to select "post-registration" during the pricing and booking process. The charge for post-registration varies between each hotel and the charge will be calculated if you opt to include it as part of your booking.

Reservation and Vacation

Why is a flight or fare provided and when I try to book it I am told it isn't available?
When Pleasant Holidays-Hawaiian Vacations provides pricing and availability based on the information you provide. The space is not held until you choose to confirm the package with a credit card. If space is limited, it could possibly sell out by the time you opt to confirm it. If this happens, the booking engine will provide you with an alternate selection of flights to re-select from.

Can I utilize my frequent flyer points with Pleasant Holidays-Hawaiian Vacations?
No, however Pleasant Holidays-Hawaiian Vacations offers a wide variety of hotel-only and hotel-and-car packages to complement the free flight you earn through a frequent flyer club. Pleasant also offers the Pleasant Holidays Plus Visa Card, which enables you to earn "Reward Points" to apply toward future Pleasant vacations.

How can I make Seat Assignments?
Pleasant Holidays-Hawaiian Vacations does not provide the ability to request seat assignments online. In order to confirm seat assignments, you would need to contact your chosen airline directly. American Trans Air does not provide pre-assigned seating and your seats will be assigned at the time of check-in for your flight.

Do you offer companion fares?
Companion fares are offered from time to time to several of the destinations served by Pleasant Holidays. Visit our Specials section or call us at the phone number listed at the bottom of this page for more information.

Can I book a stopover online?
Due to the restrictions required for stopovers, Pleasant Holidays-Hawaiian Vacations does not offer them online. However, our reservations department will be happy to assist you with arranging a stopover. Please call us at the phone number listed at the bottom of this page for more information.

Why is a hotel and price provided and when I try to book it I am told it isn't available?
When Pleasant Holidays-Hawaiian Vacations provides pricing and availability based on the information you provide. The space is not held until you choose to confirm the package with a credit card. If space is limited, it could possibly sell out by the time you opt to confirm it. If this happens, the booking engine will provide you with an alternate selection of hotels or room types to re-select from.

What are the room and occupancy restrictions at each hotel?
Each hotel has different room occupancy restrictions, which may also vary by room type and be affected by the number and ages of children that may be traveling. Based upon the number and ages of travelers on your itinerary, our booking engine will display only the hotels and room types that can accommodate the travelers.

Why is a rental car and price provided and when I try to book it I am told it isn't available?
When Pleasant provides pricing and availability based on the information you provide. The space is not held until you choose to confirm the package with a credit card. If space is limited, it could possibly sell out by the time you opt to confirm it. If this happens, the booking engine will provide you with an alternate selection of cars to re-select from.

Can I pick up my rental car from a location other than an airport?
Yes, Pleasant Holidays-Hawaiian Vacations offers both car pick-up and drop-off locations other than those at the airport(s) you are flying into. Once you have selected your destination, if car rentals are offered alternate pick-up locations will be displayed.

How old do I have to be to rent a car?
Pleasant Holidays-Hawaiian Vacations uses a many of the best known car rental companies in the world. The minimum age to rent a car for all rental companies is 25 years of age. If you are between the age of 21-24, please call us at the number listed on the bottom of this page for specific information on car rentals.

Credit Card and Financing

What are the different types of payments that Pleasant Holidays-Hawaiian Vacations accepts?
Pleasant Holidays-Hawaiian Vacations accepts Visa, Mastercard, American Express, Discover, Diners Club, money orders, and checks. Pleasant Holidays-Hawaiian Vacations does not accept third party credit cards, and in order to charge your package the card must be in the name of a passenger who is traveling. Payment by check or money order is subject to the same due dates that apply to credit card payments, and may be mailed to our Corporate Headquarters.

Is it safe to use my credit card?
At Pleasant Holidays, ensuring your privacy and security is a priority. Our web site utilizes a 128-bit encryption certificate provided by VeriSign, Inc. that automatically encrypts Personally Identifying Information (including your name, address, credit card information, e-mail address and more) so that it cannot be read as the information travels over the Internet.

Can I use a credit card with an international billing address?
Yes. Pleasant Holidays-Hawaiian Vacations accepts credit cards issued outside the United States. If your country of origin is not included on the list of our selection of countries on our payment screen, please contact us at the phone number listed at the bottom of this page to have the information added.

Document and Delivery Info

When and how do you send my travel documents?
Pleasant Holidays-Hawaiian Vacations mails travel documents 21 days prior to your departure date, providing that full payment has been received. All documents are sent via first class mail unless special arrangements are made with our Customer Service Department. Please call us at the phone number listed at the bottom of this page to make special arrangements.

Why did I not receive a voucher for my car and hotel?
Pleasant Holidays-Hawaiian Vacations has an agreement with our car rental and hotel partners that allows our passengers to travel without needing vouchers when picking up rental cars or checking into hotels for each segment of their vacation.

If I change my flights or if there is an Airline initiated schedule change do I need to send back my tickets?
Airline initiated schedule changes do not require re-ticketing. Nearly all flight changes initiated by a passenger or his/her travel agent require re-ticketing. For complete details, please call us at the phone number listed at the bottom of this page to make special arrangements.

Can I request a specific room or location at my hotel with Pleasant Holidays-Hawaiian Vacations?
Pleasant Holidays-Mexico Vacations cannot include special requests of this nature when sending information to the hotel. However, we provide the names of our passengers to our partner hotels three days prior to the passenger check-in date. At that time, you may contact the hotel directly with any special requests you wish to make.